WELCOME TO AIRX ART MADE TO ORDER BUILT IN USA FREE US SHIPPING! CHEERS!

Shipping policy

 

Shipping & Return Shipping Policy

At AIRX.ART, every piece is thoughtfully made to order and handcrafted with care. We kindly ask that you review all product specifications, dimensions, and images carefully before completing your purchase.

Before You Order

  • Measure Carefully: Ensure your selected size suits your wall space. For multi-panel artworks, the total listed dimensions refer to the combined size, not individual panels.

  • Image Accuracy: Product images are for illustrative purposes only. Layout and color may vary slightly in real life.

  • Best Color Matching: Our artwork colors are professionally calibrated to achieve up to a 98% match with Apple device displays. Variations between screens are natural and not considered valid grounds for return. For best results, please view listings on Apple devices.

Processing & Shipping

  • Production Time: All orders are custom-made and typically ship within 3–5 business days after purchase.

  • Shipping Carriers: We use FedEx, USPS, UPS, and Amazon Logistics depending on destination and product size.

  • Free Shipping: All orders ship free within the continental United States.

  • Estimated Delivery Times:

    • USA (Continental): 3–5 business days

⚠️ Delivery times are estimates and may vary depending on carrier performance and destination. Delays are outside our control once the item is shipped.

Tracking & Delivery Responsibility

  • Once your order is shipped, you’ll receive a tracking number via email. You can track delivery status directly on the shipping carrier’s website.

  • Occasionally, packages may show as “delivered” while still in final transit. Please check with the carrier first before reaching out to us.

  • If the tracking indicates the item was delivered to the correct address (including delivery proof like a photo), the order is considered fulfilled.

  • We are not responsible for lost or stolen packages after delivery. Please ensure a safe and secure delivery location.

  • If a delivery error results in the package going to the wrong address, we will gladly resend your order free of charge.

Return Shipping Policy

  • Return shipping is the customer's responsibility. We do not provide pre-paid shipping packages or labels for non-damaged returns — you must send the unwanted item(s) back at your own expense.

  • Items must be unused, undamaged, and returned in their original packaging with the original protective materials. Please use a tracked shipping service so you can confirm delivery back to us. We recommend insuring the package for the full purchase value.

  • A 20% restocking fee may apply to undamaged returns. See our Refund Policy for full details.

  • You must contact us at info@airx.art to initiate a return before sending it back. Returns sent without prior approval, or to an address other than the one provided, will not be processed.

  • Create Your Own products are not returnable. They are still covered by our 30-Day damage guarantee — see below.

Damaged or Defective Orders

If your artwork arrives damaged or defective, please notify us within 30 days of delivery. Contact 📧 info@airx.art and include:

  • Your order number

  • Clear photos of the damage and packaging

We will gladly offer a replacement or refund as appropriate. Return shipping will be fully covered by us.

Customs & Import Taxes

  • Shipping is free within the continental USA.

  • Orders to Canada and other international destinations may incur local customs duties or import taxes. These are not shipping fees and are the buyer’s responsibility.

  • Customs policies vary by country, and AIRX.ART is not responsible for delays or additional charges caused by customs clearance.