AirX.ART Return & Refund Policy

Every AirX.ART piece is handcrafted and made to order. Because your artwork is created specifically for you, please review sizing, layout, and product details carefully before ordering — returned custom pieces cannot be resold and are permanently destroyed, a total loss for a small studio like ours.

The short version

• Changed your mind? Email us within 7 days of delivery (delivery day counts as Day 1). You arrange and pay for tracked return shipping.
• Arrived damaged or defective? Email us within 7 days of delivery with photos — we replace or refund, and we cover all shipping.
• Need to cancel? Within 24 hours of ordering, before production begins.

Change-of-mind returns (7 days)

1. Submit your return request to info@airx.art within 7 days of delivery (delivery date = Day 1), with your order number and the reason for return. Requests after Day 7 cannot be accepted.
2. Items must be unused, undamaged, and in the original packaging.
3. Once approved, ship the item back within 14 days using a tracked service of your choice. Return shipping for undamaged returns is the customer's responsibility.
4. Refunds are issued to your original payment method within 10 business days of the return arriving at our studio.

Damaged or defective artwork (7 days — on us)

If your order arrives damaged or defective, contact info@airx.art within 7 days of delivery with your order number and photos of the item and packaging. We will gladly send a replacement or issue a full refund — all shipping costs in these cases are covered by AirX.ART.

Items we cannot take back

• Customized or personalized artworks (names, text, logos, photo uploads, or special requests).
• Color-perception differences between screen and print. Our colors are professionally calibrated (closest match on Apple displays); slight variation between screens is natural and not a defect.
• Correctly made sizes — no returns for "too big" or "too small" when the ordered size was delivered. Please measure your wall first; for multi-panel artworks the listed size is the combined dimension, not each panel.
• More than one item from a multi-item order (one item per order is eligible).
• "Comparison" orders — buying several sizes or panels to pick a favorite.
• Accidental or mistaken purchases.
• Packages marked delivered by the carrier and subsequently stolen.

Order changes & cancellations

Orders can be canceled or modified within 24 hours of placement. After that, production begins and changes are no longer possible. For urgent requests, contact info@airx.art immediately.

Shipping responsibility

Once your order ships you'll receive a tracking number by email. Please monitor delivery on the carrier's website. AirX.ART is not liable for carrier delays or issues after the package leaves our facility — for delivery concerns, contact the carrier first, then reach us if you need help.

Questions before you order? We'd rather answer them early — info@airx.art.